Account Verification Requirements

At Stacked, as a registered Financial Services Provider, we are legally required to verify our customers' identities to ensure compliance with regulatory obligations. This process helps us maintain a secure and trustworthy service.

To complete account verification, we will collect and securely store specific personal information tied to your account.

Personal Accounts

For personal account verification, the following information is required:

1. Identification Document:
   • A clear photo of an official ID document, such as a passport or driver’s license.
2. Proof of Address:
   • A recent utility bill, council bill, or bank statement displaying your name and address.
3. Verification Selfie:
   • A selfie image, ensuring it is you who are creating the account, and not someone else.
4. Bank Account Verification:
   • In most cases, we need to verify your bank account ownership to ensure that we are paying or receiving to/from an account that you own. 
5. Tax Residency and Tax Identification Number:
   • New regulations require that we collect your Tax Resident Country and Tax Identification Number for reporting purposes.

Business or Merchant Accounts

In addition to the requirements for personal accounts, the following documents are necessary for business or merchant account verification:

1. Beneficial Shareholder Identification:
   • Proof of ID (passport or driver’s license) for all shareholders with a 25% or greater shareholding, all directors or other beneficial shareholders.
2. Proof of Address for Beneficial Shareholders:
   • Recent documentation showing the address of shareholders holding 25% or more of the business, all directors or other beneficial shareholders.
3. Tax Residency and Tax Identification Number:
   • Tax Resident Country and Tax Identification Number for each beneficial shareholder 

These measures are in place to ensure compliance with legal standards and protect all users of Stacked. For further assistance, feel free to contact our support team.